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St. Mary's University Institutional Repository
Browsing by Subject CBE, E-banking, Customer satisfaction, Customer Loyalty and SERVQUAL model.
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Showing results 1 to 1 of 1
Issue Date
Title
Author(s)
Feb-2024
THE EFFECT OF ELECTRONIC BANKING SERVICE QUALITY ON CUSTOMER LOYALTY AND THE MEDIATION EFFECT OF CUSTOMER SATISFACTION ON THE RELATIONSHIP BETWEEN SERVICE QUALITY AND CUSTOMER LOYALTY: THE CASE OF COMMERCIAL BANK OF ETHIOPIA
BIRHAN, ASRES