Browsing by Subject SERVQUAL
Showing results 1 to 12 of 12
| Issue Date | Title | Author(s) |
| Feb-2012 | ASSESEMENT ON LEVEL OF CUSTOMERS SATISFACTION WITH THE QUALITY OF SERVICES AT COMMERCIAL BANK OF ETHIOPIA | YOSEPH, TEKLU; Getie, Andualem (PhD) |
| Dec-2014 | ASSESMENT OF SERVICE QUALITY: A CASE STUDY OF ADDIS INTERNATIONAL BANK S.C. | KETEMA,TESFALEM |
| Mar-2014 | ASSESSING THE EFFECT OF SERVICE QUALITY FACTORS ON BROADBAND INTERNET CUSTOMERS SATISFACTION IN ADDIS ABABA, THE CASE OF ETHIO TELECOM | HAILU,THOMAS |
| Dec-2016 | ASSESSMENT OF FACTORS AFFECTING CUSTOMER SATISFACTION ON THE MOBILE SERVICE OF ETHIO TELECOM | Tilahun, Melaku |
| May-2017 | ASSESSMENT OF SERVICE QUALITY AND CUSTOMER SATISFACTION: THE CASE OF OROMIA INTERNATIONAL BANK S.C | BEKELE, BIRHANU |
| Jun-2017 | ASSESSMENT OF SERVICE QUALITY AND ITS IMPACT ON CUSTOMER SATISFACTION: THE CASE OF OROMIA INSURANCE S.C. | GEBREMESKEL, HELEN |
| Jun-2016 | ASSESSMENT OF SERVICE QUALITY OF OUTPATIENTS IN GAMBELA HOSPITAL, GAMBELA REGIONAL STATE, ETHIOPIA | TASEW, AWOKE |
| Dec-2014 | DETERMINANT ANALYSIS OF CUSTOMERS SWITCHING BEHAVIOUR IN PRIVATE COMMERCIAL BANKING SECTOR OF ETHIOPIA | WORKU, FENTA |
| Nov-2016 | THE EFFECT OF AUTOMATIC TELLER MACHINE BANKING SERVICE QUALITY ON CUSTOMER SATISFACTION AT SELECTED ABYSSINIA BANK BRANCHES IN ADDIS ABABA | KENDIE, ELISABET |
| Jul-2016 | EFFECT OF SERVICE QUALITY ON CUSTOMER SATISFACTION THE CASE OF BERHANINTERNATIONAL BANK S.C | YIDNEKACHEW, MILLION |
| Dec-2016 | THE IMPACT OF SERVICE QUALITY DIMENSIONS ON CUSTOMER SATISFACTION IN COMMERCIAL BANK OF ETHIOPIA FOREIGN TRANSFER & NR/NT ACCOUNTS BRANCH (CBE FTNR/NT) | BEKELE, EYERUSALEM |
| Jan-2018 | THE INFULUNCE OF SERVICE QUALITY DIMENSIONS ON CUSTOMER SATISFACTION: THE CASE OF COMMERCIAL BANK OF ETHIOPIA | WUDINEH, TADIWOS |
