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st. Mary's University Institutional Repository St. Mary's University Institutional Repository

Browsing by Subject Mobile banking, customer retention, customer satisfaction, service quality & delivery, customer awareness level, switching cost, corporate image & relationship quality, and information technology & security/privacy

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Issue DateTitleAuthor(s)
Jun-2020THE EFFECT OF MOBILE BANKING ON CUSTOMER RETENTION: EVIDENCE FROM PRIVATE COMMERCIAL BANKSKEBEDE, HELA