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Issue DateTitleAuthor(s)
Dec-2016THE IMPACT OF SERVICE QUALITY DIMENSIONS ON CUSTOMER SATISFACTION IN COMMERCIAL BANK OF ETHIOPIA FOREIGN TRANSFER & NR/NT ACCOUNTS BRANCH (CBE FTNR/NT)BEKELE, EYERUSALEM
Jun-2015THE IMPACT OF SERVICE QUALITY ON CUSTOMER SATISFACTION AND LOYALTY IN CREDIT DELIVERY SERVICE (THE CASE OF NIB INTERNATIONAL BANK S.C.)LEMMA, SEBLE