http://hdl.handle.net/123456789/2334 2026-04-17T10:43:06Z 2026-04-17T10:43:06Z Tesfaye, Minilik http://hdl.handle.net/123456789/2354 2016-12-26T07:52:17Z 2010-01-01T00:00:00Z

Title: Machine Translation Approach to Translate Amharic Text to Ethiopian Sign Language Authors: Tesfaye, Minilik Abstract: Sign language is a communication system using gestures that are interpreted visually. Many people in deaf communities around the world use sign languages as their primary means of communication creating a strong sense of social and cultural identity. About 0.4% of the whole population of Ethiopia is deaf and out of this, more than half is illiterate because of the fact that there are very limited studies conducted on Ethiopian Sign Language. This research document presents a Machine Translation system to translate Amharic text to an equivalent Ethiopian Sign Language (ESL) by finger spelling representation with the help of a 2-dimensional animating avatar rendering the equivalent ESL finger translation. Animating an avatar for rendering Ethiopian finger spelling requires a dynamic and periodic switching of hand shapes and hand movements. Macromedia Flash 8.0 and ActionScript 2.0 are used as a tool to model and design the avatar, the hand shapes and the hand movement definitions. The translation system is tested by 10 deaf people and 66.6% of them responded that the overall performance is good and supportive.

2010-01-01T00:00:00Z Debas, Andualem http://hdl.handle.net/123456789/2353 2016-12-26T07:59:48Z 2010-01-01T00:00:00Z

Title: Assessment of the Level of Performance, Challenges and Prospects of Export Trade in Ethiopia: A Management Perspective Authors: Debas, Andualem Abstract: This study tries to assess the level of performance, challenges and prospects of the Ethiopian export trade from the management point of view and to investigate the performance of the export operation in a systematical approach. With the emergence of globalization and liberalization, barriers to cross border for business are becoming so diminished. Globalization, a trend toward a more integrated and global economic system, is a challenge that countries have to learn how to live with it, manage it and take advantage of its opportunities since national economies are becoming more interdependent and integrated. In addition, today’s theories of economic development emphasize improving export performance as a vital component to international competitiveness and rapid growth and development. Hence, the modern credo of economic development became ‘export or perish’. The main problem that this study tries to address is why the Ethiopian export trade performance is unsatisfactory in spite of its long time entrance into the international market and the paradox that Ethiopia has a capable labor force, low wage rate, a wide range of weather and soil conditions, and preferential access to major world markets. The objective is to assess the level of performance, to identify the main challenges and potentials and to suggest possible remedial actions in relation to export trade. The methodology used includes survey, interviews and document review. The scope of the study covers those stakeholders having active participation in the sector and its limitation is that it is not exhaustive in terms of data sources and variables of analysis. The study is believed to benefit those stakeholders in the export sector to see their weaknesses and strengths. Literatures on both theoretical and empirical aspects have been reviewed. Quality problems, inefficient management of exporters, inefficient promotion of the export sector, and low performance of export processing are the main findings of the study.Accordingly, conclusions and recommendations have been made focusing on improvements to be made on quality, exporters’ capacity, export promotion and export processing in order to improve the performance of Ethiopian export trade.

2010-01-01T00:00:00Z Gorfu, Yalew http://hdl.handle.net/123456789/2352 2016-12-26T08:03:19Z 2010-01-01T00:00:00Z

Title: An Assessment of Customers’ Satisfaction on ATM Service Delivery with Reference to Dashen Bank Authors: Gorfu, Yalew Abstract: In the 1990s and in the beginning of the twenty-first century, there has been a growing interest in understanding the main service quality dimensions that customers use in evaluating the service quality level, which in turn determines their level of satisfaction. This paper examines the level of customer satisfaction in ATM service delivery with reference to Dashen Bank. The paper, using primary and secondary sources of data, has shown that ATM service customers in the case company use different service quality dimensions (attributes). Service quality is usually defined as the degree of alignment between customers' expectations and their perceptions of the service received. In this paper, SERVQUAL was used as technique to measure customer satisfaction in Dashen bank ATM service delivery. The aim is to explore the most important strength and weaknesses of Dashen bank in ATM service delivery. The growing importance of ATM machines as another service delivery channel by banks to their customers lead to a number of supposition and deductions, made on the value creation of ATM service delivery and its extent of use. In the light of this, a profound and comprehensive study was conducted with the aim to first, determine the extent of use and satisfaction of ATM service delivery and secondly determine the type of customer expectations on ATM service delivery with reference to Dashen Bank.Measurement was accomplished by the subtracting expectation from perceptions resulting in a service quality score (gap score). Positive or zero scores would reflect ideal or adequate service quality offered by the bank. A negative score would be indicative of a service experience that did not meet customer expectations. Using the SERVQUAL questionnaire provided, quantifiable reasoning to the research questions in each dimension could be obtained so that precision, objectivity and rigor replaced hunches, experience and intuition as a means of investigating problem areas.

2010-01-01T00:00:00Z Temesgen, Nesibu http://hdl.handle.net/123456789/2350 2016-12-26T08:07:32Z 2010-01-01T00:00:00Z

Title: User’s Perceived Service Quality and Satisfaction with Internet Banking: Experience from United Bank S.C. Authors: Temesgen, Nesibu Abstract: In the last years we have witnessed a substantial growth of Internet –based services, both from pure Internet businesses and from traditional companies developing online services. One of the key challenge of Internet as a service delivery channel is how service quality is managed, which holds a significant importance to final customer satisfaction. The purpose of this research is to deepen the understanding of the service quality dimensions affecting customer satisfaction in the Internet banking sector from the consumer point of view. Based on a detailed literature review, a frame of reference was developed for make the study as much reliable as possible. Five service quality dimensions were selected to be tested in the Internet banking sector in the company case, in order to explore the relationship between service quality and customer satisfaction. A quantitative research approach was used to get a better understanding of this issue. Data presentation and analysis were done in accordance with the research questions and the frame of reference. Finally, in the last chapter findings and conclusions were drawn by answering the research questions. Seven service quality dimensions in internet banking were identified in this study (i.e., reliability and service performance, responsiveness, fulfillment, privacy, website characteristics and customization, organizational issues, and efficiency). Factor and reliability (Cronbach Alpha coefficients) analysis were carried out to determine the validity and unidimensionality of the construct. Furthermore, associations between the users’ satisfaction and service quality dimensions was explored, and found to be statistically non significant. However, overall satisfaction is significantly depending by overall service quality.

2010-01-01T00:00:00Z