Assessment of the Practices, Challenges and Prospects in Implementation of Organizational Change: the Case of Splitting Ethiopian Electric Power Corporation

Abstract

The purpose of this study is to assess the Practices, Challenges and Prospects in Implementation of Organizational Change in the Case of Splitting Ethiopian Electric Power Corporation. Both qualitative and quantitative approaches are employed. The primary data are gathered from managers and employees of EEP and EEU through survey questionnaires, interview, and focus group discussion and from secondary data. The researcher identified that the major bottleneck in implementation of organizational change includes inexperienced consultant in organizational wide change; lack of monitoring assumptions, risks, costs, return on investment; lack of adequate training and implementation of performance measurement system; lack of leadership support and couching; gap in operational planning and clear day to day activities; and lack of information technology support and provision of adequate resources. The research concludes that the implementation of change in organization in splitting EEPCO has failed to meet its target, especially in relation to improvement of customer service. The study recommends the two organizations to resolve the bottlenecks that are identified in order to meet their target of better customer. Careful monitoring of the entire change process is essential in order to be able to measure its impact and evaluate its success to fulfill the gap accordingly.