ASSESSING THE CHALLENGES AND STRATEGIES OF BALANCED SCORECARD PROGRAM IMPLEMENTATION IN THE CASE OF PHARMACEUTICALS FUND AND SUPPLY AGENCY, ADDIS ABABA, ETHIOPIA

Abstract

The focus on balanced scorecard in Pharmaceuticals Fund and Supply Agency is becoming an efficient and effective performance management system to translate the Agency’s vision into a clear measurable outcome that define success and that are shared throughout the Agency and with customers and stakeholders. The objective of the study is to assess the challenges and strategies of balanced scorecard program implementation at the Agency. Primary data was collected from employees of Pharmaceuticals Fund and Supply Agency. The sampling technique that was applied in this study is a facility based cross-sectional survey was conducted on around 44 professionals, managers and lower level managers from the major operation departments of the Agency. In addition, relevant data were collected from secondary sources. To determine the relative importance of variables the statistical package for social sciences (SPSS) was used. The results of the study reveal that having lack of commitment of management and employee, manpower skill gap, high attrition rate of trained employees, no effective and open communication with employees, technological challenges, lack of formal monitoring and evaluation system are the variables that are statistically significant and have influence on balanced scorecard program implementation at the Agency. The research paper is listed out the problem of BSC implementation on the Agency and showed all necessary recommendations. The Agency does not have any feedback mechanisms on the strategies of BSC implementation. Even in the Agency there was not a reform directorate that are to monitor and evaluate how the BSC implemented properly or not. The study aims to help the Agency to identify the challenging areas of BSC implementation.