Challenges of Balanced Scorecard Cascading System in Selected Federal Civil Service Organizations

Abstract

The purpose of this research is to analyze the challenges of balanced scorecard cascading system factors that affecting the efficient design and implementation of BSC in federal civil service organization which has implemented in their respective organization. BSC system is currently not organized systematically in the civil service organizations. Even though, there is growing support by higher government officials and consulting institutions, such as, Ethiopian Management Institute and the Ethiopian Civil Service University for balanced scorecard cascading system and implementation, great difficulties exist to execute it properly. i.e. some of them are cascading in to individual level and the others are cascading in to groups only. To fulfill the purpose of this thesis, collection of empirical data was done through qualitative research - conducted sample survey and semi structured interviews. The outcome of the study is the investigation of various factors which affect the balanced scorecard cascading system within an organization some of them are lack of training, lack of proper design of strategic objective and align with the organization mission, vision, week communication and employee’s involvement, poor top mangers commitments on the implementation of BSC in the organization.