THE CAUSE OF EMPLOYEE TURNOVER AT ETHIOPIAN REVENUES AND CUSTOM AUTHORITY

Abstract

The organization under the study registered high employee turnover during recent years. This specific study tries to identify the main factors/reasons of this high employee turnover. In doing so the study uses both primary and secondary data sources and for the purpose of collecting data, it uses different instruments which are questionnaires both for the current employees and ex-employees and standard interview for the human resource management staffs. In order to analyse the collected data descriptive statistics like percentage was used.and The finding of the study reveals that, highly dissatisfaction of the employees with the benefit they received, dissatisfaction with the assistance that the employees receive from the management, lack of fair treatment by the management to all employees, information gap between the management and employee, unsecured/risky working environment dissatisfaction with the promotion given and benefit received, dissatisfaction with the motivational policy of the organization and lack of recognizing/rewarding hard working employees are the main causes of the high employee turnover. To conclude ERCA should improve the working conditions of the environment, motivate employees, should narrow the information gap between management and the employees. Motivating the employees using different strategies, creating conducive environment, paying the employees in accordance to the risk they take and showing high concern by the HRM and management of the organization to the problem of turnover are some of the recommendations given in order to solve the problem.