| Abstract: | "Quality" is, quite simply, what it takes to satisfy a customer. Quality is an attribute of a
product or service which, as perceived by the customer, ensures that the product or service
is attractive. Quality is not, as often assumed, an absolute property but rather a relative
measure.
To managers of manufacturing and service organization, Quality is a good competitive
tool which can win and keep customers as the life blood of their business. The
achievement of a level of quality, which matches the expectations of the targeted customer
group has a direct effect on long - term performance and has a much greater effect upon
market share than does price. Most customers will pay to get the quality they desire, and
this in turn generates profits.
An institution of Higher Education should be committed to the search for knowledge and
its dissemination. Reference to the generic ISO Quality Management guideline indicates
organizations that provide educational products should define their processes. These
processes, which are multidisciplinary, include administrative services and other forms of
support.
In this regard, standard criteria should be established for accrediting HEIs. These
standards concentrate mainly on administrative and academic structure, curricular
consistency, pedagogical competence, student accomplishment, ethical consciousness,
environment conducive to learning, educational support ...etc |
