Assessment of Admitted Patients’ Satisfaction and Related Factors with the Nursing Care Services Given in Debre Birhan Referral Hospital

Abstract

Patients’ satisfaction measures have developed tremendous attractions in the sector of health care delivery services for the purpose of ascertaining the quality of health care services in general and nursing care in particular. Improving communication and collaboration between admitted patients and nurses can improve patient satisfaction and quality of care. It is everyone’s most common experience to witness significant patient/client complaints and dissatisfactions with respect to hospital healthcare deliveries, particularly nursing care services. To assess patient satisfaction and its related factor with the nursing care given in Debre Birhan Referral Hospital, North Showa, Amhara National Regional State, Ethiopia, 2015 institutional-based cross-sectional study was used. A total of 252 patients are selected from the study wards of the selected hospital using convenient sampling technique. A 19-items questionnaire about patients’ view of the nursing care, which involved a 5-point Likert scale, was employed to collect the data. Data was collected by five nursing students from April 5 to May 2, 2015 using pretested structured questionnaires. Data was checked for completeness, consistency, coded and entered into EPI Info (version 3.5.2) and transferred to SPSS version 20.0 for analysis. Bivariate and multivariate logistic regression analysis was computed to test the strength of association and level of significance. P-value <0.05 was considered as statistically significant. The current study revealed 86.5% of satisfaction of patients with the nursing care service provided in DBRH. Capability of nurses at their job (93.7%), presence of a nurse around the patient when patients are in need of them (92.9%) , and nurses treatment of patients as an individual (92.5%) were aspects of the nursing care services which were satisfied with the highest proportion of the study participants. On the contrary, the amount (78.2%) and type (82.5%) of information nurses gave to patients about their condition and treatment, the feeling of privacy (78.2%) and nurse’s awareness of patients’ need (78.2%) were relatively found to be the least satisfaction proportion. Monthly income (p-value=0.03, AOR=7.745), educational status (p-value=0.01, AOR=7.443), and history of previous admission in this hospital (p-value=0.04, AOR=5.388) were identified as statistically significant predictors of patient satisfaction with the nursing care service in multivariate analysis. The findings of this study depicted a high level (86.5%) of satisfaction of patients with the overall nursing care service provided in DBRH. Capability of nurses at their job, presence of nurses around the patient when patients are in need of them, and nurses treatment of patients as an individual without partiality were among the aspects of care which were rated the highest among the respondents. Educational status, monthly income of the respondents, and having history of previous admission were found to be statistically associated with the respondents’ satisfaction with the nursing care services.