Skip navigation
st. Mary's University Institutional Repository St. Mary's University Institutional Repository

Please use this identifier to cite or link to this item: http://hdl.handle.net/123456789/3220
Full metadata record
DC FieldValueLanguage
dc.contributor.authorAsfaw, Fikerselassie-
dc.date.accessioned2018-01-15T13:16:37Z-
dc.date.available2018-01-15T13:16:37Z-
dc.date.issued2017-06-
dc.identifier.uri.-
dc.identifier.urihttp://hdl.handle.net/123456789/3220-
dc.description.abstractThe research is undertaking on the effect of electronics banking service quality on the customers’ satisfaction in the banking sector of Ethiopia. Since customer satisfaction is a high priority as one of the goals of banks, this study aims to investigate the effect of e-banking service quality on customer satisfaction. This study has been an explanatory research regarding purpose and/or research design. Qualitative and quantitative research approach was used. The statistical population consists of 100 customers of CBE. Moreover, structured questionnaires would be used to collect the information. The questionnaires were developed in two sections by the researcher. Inferential and descriptive data analysis technique has been used. The validity of the questionnaire was confirmed by a group of experts. Furthermore, SPSS version 20 software has used to analyze the data. The major findings of this study were service quality and privacy of e-banking has been significant factor on customer satisfaction. The researcher concludes that there was a linear relationship between e-banking service quality and customer satisfaction. There is the need to create awareness and educate majority of the banking population or users on e-banking especially in mobile and internet banking as a recommendation.en_US
dc.language.isoenen_US
dc.publisherSt.Mary's Universityen_US
dc.subjectelectronic bankingen_US
dc.subjectcustomer satisfactionen_US
dc.titleThe Effect of E-Banking Service Quality on Customer Satisfaction in The Banking Sector of Ethiopia (case study: Five Selected Grade Four Branch Customers of CBE)en_US
dc.typeThesisen_US
Appears in Collections:Project Management

Files in This Item:
File Description SizeFormat 
THE EFFECT OF E-BANKING SERVICE QUALITY ON CUSTOMER SATISFACTION.pdf475.36 kBAdobe PDFView/Open
Show simple item record


Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.