ASSESSMENT OF TRAINING PRACTICES: THE CASE OF NATIONAL LOTTERY ADMINISTRATION

Abstract

Training is required for employees to enable the organization achieve its goal. The training function plays a further enhancing role and holds more importance as it deals with knowledge of workers. To raise the competence level of workers by providing relevant knowledge and skills, NLA provide training for its employees at various times. However, improper selecting staff, trying outdated training methods, not aware of the training policy to employees, lack of close supervision and follow up are some of the major problems that National lottery administration facing. The purpose of this study was to contribute a valuable and comprehensive training program for the lottery administration as well as it used to guide management of the administration in improve training procedure, need assessment, training design, implementation and evaluation of trainings. The data gathered both primary and secondary were analyzed using descriptive statistics. The result shows that national lottery administration training program has a quality problem and the training and development plan and policy of the organization are not known by all employees. The type of training used by the administration was on-the-job and off-the-job training. The training impact assessment and training need assessment are not being applied properly. Also trainee’s behavior change was not evaluated. The administration should develop well appropriate training policy which is known by all employees and it includes internationally accepted training process models. The paper ends by offering useful suggestions to the management involved in the operations of the organization. Finally, we identify research gaps and offer directions for future research.