THE EFFECT OF TRAINING ON WORKERS PERFORMANCE IN GOVERNMENTAL ORGANIZATION: A CASE OF ETHIOPIAN REVENUE AND CUSTOMS AUTHORITY HEAD OFFICE

Abstract

The aim of this study was to examine the effect of employees training on performance at Ethiopian Revenue and Customs Authority. In order to achieve the purpose of the study, descriptive and explanatory research designs were used. A questionnaire was developed which was used as primary data gathering instrument. A questionnaire was distributed to 240 sample respondents in head office. A total of 240 employees participated in the study.. Data were analyzed using both descriptive and inferential sthy3’]-uh4fatistics. Descriptive statistics such as frequency counts, percentages, and mean were used while inferential statistics such as person correlation and regression coefficient were used. The study findings showed that all variables of training (Training design, training need assessment, training delivery style training evaluation) influence on workers performance. Therefore, the study recommends that the training should be conducted time to time to ensure that employees have better job performance.