ASSESSMENT OF SEWAGE REMOVAL SERVICE THE CASE OF ADDIS ABABA WATER & SEWERAGE AUTHORITY - ADDIS KETEMA BRANCH

Abstract

The city of A.A has serious problems in the provision of sewerage service delivery. The AAWSA -Addis Ketema Branch authorized to give services in the area to the city residents. This study is assessing the sewage service in AAWSA-Addis Ketema branch. The study identifying indicators of sewage services in AAWAAddis ketema branch.. The collected data organized, summarized and analysis service delivery made. Service standards are serving as a base for the accountability system in AAWSA-Addis Ketema branch service delivery. Explicit service standards and measures of performance help to realize accountability and transparency. From the findings, it concluded that setting service standards and making them known to public is a method to make work process transparent and ensure accountability in AAWSA-Addis Ketema branch. This study recommended that equipment and material facilities required for the work fulfill to deliver services that can satisfy customers.