Assessment of Staff Turnover from the Perspective of Employees: A Case Study on Bright Hope Integrated Development Organization (BHIDO)

Abstract

This thesis aims to assess the causes of staff turnover from the perspective of employees in Bright Hope Integrated Development Organization (BHIDO) and to suggest possible solutions to minimize staffs turnover and its consequences. The success of Non Governmental Organizations (NGOs) is determined by the availability and commitment of efficient and effective human resources. However, currently most of the NGOs are highly affected by staff turnover and therefore the quality of the service they provide to the beneficiaries is affected and the financial and non-financial cost of replacing vacant posts has significantly increased. In order to assess the causes of staff turnover in BHIDO, the research has used both primary and secondary data. With regard to primary data, first hand data have been collected through questionnaire filled by 14 terminated, 72 existing non-management and 5 management staffs of the BHIDO. For existing employees of the organization, since the number of the study population was manageable, the census method has been employed in the study and the entire population was the subject of study.For ex-employees who were terminated from the organization in very recent years, nonprobability sampling i.e., Convenience sampling method has been used. The findings of the study also revealed that the causes of staff turnover are a combination of factors. Family problems, dissatisfaction with the job, better opportunity in other organizations and educational opportunity are some of the causes. Based on the findings recommendations such as revising organization’s compensation or monetary reward system, working closely and communicate positively with subordinates and arrange flexible working circumstances, make the necessary and timely salary adjustment and involving the employees to in the organizational decision making processes are suggested.