ASSESSMENET ON THE IMPLEMENTATION OF KAIZEN AT SIN0-ETHIOP ASSOCIATES (AFRICA) PLC

Abstract

Kaizen, a continuous improvement, has its own principles, techniques and procedures which will help organizations produce quality products and services to meet customers' expectations. Furthermore, Kaizen symbolizes the mobilization of the work force, providing the main channel for employees to contribute to their company's development. The objective of this research was to assess the implementation of kaizen at Sino-Ethiop Associates (Africa) PLC. For this research, the researcher employed descriptive research type, so as to have a clear picture of the phenomenon on which the researcher wish to collect data. Both questionnaires and structured interview were used to obtain data from the respondents. The sample size has been determined using Yemane Taro who provides a simplified formula to calculate sample sizes. According to the findings some achievements secured by the company in implementing kaizen principles in short period of time is commendable. Whereas most of the problems revolves around the awareness creation and attitude change of some staff members and senior managers of the company. Failure to maintain motivational incentives is also another problem. Accordingly, the researcher has put forward recommendations based on the findings including designing a training and development program which goes in line with the current development in kaizen system and quality management so as to boost the morality of its existing and new entry staff of the company.