Presented in Partial Fulfillment of the Requirements for Master of Business Administration

Abstract

The purpose of this paper was to assess the practice of training and development at pharmaceutical fund and supply agency. For this purpose, a sample of 208 non-managerial staffs and 10 managerial staff respondents were drawn through simple random sampling technique. Self administer questionnaire, Interview and document analysis were used to gather data. Data obtained through questionnaire has been analyzed with descriptive statistics (frequency and percentage). Moreover; the data obtained using interview and from document review have been analyzed through identifying patterns and themes drawn from the participants own responses; The finding of the study revealed that the agency’s weakness in training and development practice such as with respect to - the selection criteria, training methods, training period’s adequacy, training content program and training policy. However, before-training evaluation has not been given much emphasis by the agency, since it is a means to assess the cost-benefit of the human resource training and development program to the agency as most of the time evaluations are implemented after training and development program was conducted, but management development that they have taken so far is very highly relevant in improving their current job performance in the agency. Nevertheless the document reviewing finding indicated that there was no training and development section or unit with qualified staffs, and financial resources to facilitate the training and development functions. Thus, the agency should carry on its strengths and should alleviate its weaknesses by applying clear and scientific principles regarding human resource training and development. Frequency distribution was used to see the individual result of the study. Relevant literatures were also studied about topics related to this study. Recommendation and conclusion form the last part of this paper.