EFFECTS OF TRAINING IN ENHANCING EMPLOYEE PERFORMANCE: THE CASE OF ETHIO-TELECOM HEAD OFFICE

Abstract

In the field of human resource management, training is one of the fields concerned with organizational activity aimed at improving the performance of individuals and groups in organizational settings. Training always plays an important role in employee performance improvement as well as the organization. This is because training and employee performance improvement is core factor in which managers should be keen in order to meet the organization’s target. An explanatory research design with survey method is applied in this study. Using simple random sampling technique, 95 participants (employees) of the organization were selected from a target population of 321. The primary data was collected using standard questionnaires subject to subsequent analysis using SPSS version 20 software. Accordingly, training methods (r=.386** with p<0.05), Training evaluation (r=.793 with p<0.001) and training policies and procedures with (r=0.432, p<0.01) have a high degree of positive relationship with employee performance improvement. The expected outcome is aimed at detecting the need to motivate employees so as to improve their performance. The findings of the research generally reveal that training has a great deal of impact on employee performance improvement and the current training scheme is of satisfying to the employees per their response. The results imply that employees at Ethio Telecom find training satisfying and yet some improvements in the training methods, evaluation and policy and procedure should be made.