IMPLEMENTATION OF QMS (ISO 9001-2008) & ITS IMPACT ON ORGNIZATIONAL PERFORMANCE:-THE CASE OF AMAGA CHORA GAS & CHEMICAL PRODUCTS FACTORY

Abstract

The International Organization for Standardization (ISO) has a mandate to promote the development of international standards helping to facilitate the exchange of goods and services worldwide. Several countries have been adopted the ISO 9000 series as their national standards. This study sought to assesses the extent of ISO 9001:2008QMS implementation and its contribution to the performance of Amaga Chora Gas and Chemical Products Factory (ACGCPF). The study adopted descriptive research method. In the course of analyzing the problems, both qualitative and quantitative research methods was introduced. The main tools of data collection was questionnaires, interviews and review secondary data from both sources .The study involved a total of ninety three respondents. Purposive and simple random sampling methodologies were applied to select respondents. The collected data was analyzed and interpreted by using quantitative and qualitative techniques. Results are explained in the form of narratives, simple tables, graphs and charts. The findings of study imply that, five of the eight QMS principles (Leadership commitment, Customer Focus, Process Approach, System Approach to Management and Mutually beneficial Supplier relationships) assure a little bit above the average aggregate mean result. However; the remaining three QMS principles literally exhibits below average implementation standard. The impact of QMS on the financial performance aspect show similar result. In fact the factory can perform their production processes in a better way than before, however; it has not attain the required level achievements that could be acquired by implementing the system as required by ISO principles. Thus, the management should further search for best ways of mastering quality management system to assure a continuous improvement in all areas.