ASSESSMENT OF EMPLOYEES’ TRAINING PRACTICES AND CHALLENGES IN THE CASE OF AWASH INSURANCE COMPANY S.C. (AIC)

Abstract

This study aims to explore the current training practices that are encountered during the process of training in AIC. Training helped people to learn how to be more effective at work by modifying knowledge, skills or attitudes through learning experience to achieve effective performance. In particular, this study examined the training practice of AIC. It is a description of all the issues concerning Training practices in terms of how the training process is conducted (how training needs are assessed, how Training is designed and set objectives, how training is delivered and how training programs are evaluated); The study also deeply investigate problems and challenges that face training practice and searches for practical solution (suggestions) to improve the effectiveness of these activities. The research has adopted a multi-methods approach. The data was gathered through a combination of both semi-structured and interviews with selected number of managers, middle level managers and team leaders or senior officers and questionnaires were addressed to randomly selected employees of the Company. Random sampling method was used in choosing the respondents of this study. The study reveals that, the Company trained with absence of systematic employee training needs assessment. This is because of the low commitment of top managers; there are ineffective procedures for evaluation. The company highly depends only on off-the-job training delivery methods meaning lectures methods. To improve training effectiveness the researcher recommends many actions and decisions which need to be undertaken. Finally, AIC should have to conduct each and every process properly. The existence of training programs in place by itself doesn't assure the effectiveness of the training program unless it is supported by systematic training process. Therefore, each training processes are interrelated and they need to be conducted with due care. On time delivery of the training should be given necessary attention in order to made well training practices.