ASSESSMENT OF CREDIT MANAGEMENT AND COLLECTION POLICY IN THE CASE OF BERHAN INTERNATIONAL BANK S. C

Abstract

This research has disclosed the study on assessment of credit management and collection policy in case of Berhan international bank S.C. The main intention of the Study is to examine customer’s satisfaction with credit amount and term approved, and collection techniques, critically evaluate the credit accessibility with various applicants’ credit requisition purpose, to assess credit officer’s job satisfaction, credit analysts and credit monitors competency with the needed credit management know-how. The study was conducted by using descriptive type of research; descriptive research has included surveys and fact-finding enquiries of different kinds depend on the study credit management department respondents were selected into a sample population by judgmental or purposive sampling from the population of employees due to the specific needs of the topic which required people who were directly involved in the credit administration and procedures of the bank. The researcher has used Non- probability sampling method specifically convenience sampling method. The result of the study refers most number of bank’s borrowers were dissatisfied in connection with credit amount and its term approved. The collateral estimation is also very low compared to the real market value of the collateral. A rigid credit policy and week analysis which will take for long period is other factor for credit customer dissatisfaction. The bank should use qualified and experienced work forces to enhances competence, even if its majority of employees are degree holders and highly experienced, the company should do more to enables the bank to accelerate its service delivery and become competitive in the growing stiff competitive industry right now; to meet its vision “"To be the radiant and trustworthiness bank in excellence". Based on the finding the researcher also provides some remedial actions such as the banks credit process should be flexible, review its credit policy and procedure, provide training program in the form of regular, formal and continual basis for its staffs on credit related issues, alongside with the usual collection techniques critical issues should be incorporated as rely on a single source of information.