| Abstract: | This research investigates the effect of Employee Relationship Management (ERM) on the
employees’ performance in the case of selected export-import private companies operating in
Addis Ababa. ERM’s main components considered in this study include HRM practices,
communication, trust, shared goals and values, and leadership styles).
The data of the research was collected using a questionnaire which was distributed to 200
employees (males, females with different age, education and years of employment) who were
selected from Yanet Trading PLC, BEAEKA General Business PLC and EUREKA Industrial
Supplies PLC. The sample respondents were selected using a systematic random sampling
method wherein the sampling frame was ordered alphabetically and 200 employees were drawn
at an interval of three from the total population of 600. Of 200 questionnaires, 168
questionnaires were returned and used for analysis. The analysis was made using SPSS IBM
Version 20.
The findings indicated that there is a statistical significant relationship between employee
relationship management components and the employee’s performance at 0.05 level. These
showed that effective ERM in Export-Import Sectors has a positive impact on the performance of
the employees.
Thus the researcher recommends that the companies should pay special attention to ERM
components by carefully incorporating them into their strategy to develop and maintain the
employees’ skills, abilities, motivation, etc. to enable them carryout their duties and tasks
effectively and efficiently. |
