ASSESMENT OF THE EFFECTIVNESS OF TRAINING PROGRAM AT COMMERCIAL BANK OF ETHIOPIA

Abstract

Employee training is becoming an increasingly important function of HRM as it helps organizations to enhance human capital and compete in a rapidly changing business world. So the purpose of this study is to assess the effectiveness of training program using Kirkpatric four level evaluation models. From a total of 2,441 populations a sample of 200 employees of commercial bank of Ethiopia under south Addis Ababa district comprising of both managerial and non-managerial staff responded to the survey was selected through random sampling method. The branches under SAAD to be included in the study were selected based on convenient to the researcher. The researcher used descriptive research design and also to gather the necessary data the researcher used quantitative and qualitative research approach. The quantitative approach used a structured questionnaire to collect primary data from to the selected branches and the qualitative approach administered interview question to the selected HR managers. The researcher used Table to present the data processed using SPSS software. And percentage, frequency and mean value have been used to interpret the data collected and processed. The finding shows that the bank’s training practice in considering the need of human resource training of the bank is poor in doing training need assessment periodically. And also the study indicated that CBE does not have an integrated performance appraisal system especially at individual level. When we see in general, the effectiveness of the training program of the bank when measured using the Kirkpatrick four levels evaluation Model, there exist an effective training practice in CBE. Based on the research findings the researcher offered suitable suggestions for improving the employee training program in the bank. The researcher recommended the bank to give attention in training program to reduce customer complaint because the finding revealed customer complaint did not show decreasing. The study also provides evidence to the bank, as well as stakeholders and continues to make employee training program a strategic management agenda.