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Issue Date
Title
Author(s)
Jun-2015
THE IMPACT OF SERVICE QUALITY ON CUSTOMER SATISFACTION AND LOYALTY IN CREDIT DELIVERY SERVICE (THE CASE OF NIB INTERNATIONAL BANK S.C.)
LEMMA, SEBLE
Dec-2016
THE IMPACT OF SERVICE QUALITY DIMENSIONS ON CUSTOMER SATISFACTION IN COMMERCIAL BANK OF ETHIOPIA FOREIGN TRANSFER & NR/NT ACCOUNTS BRANCH (CBE FTNR/NT)
BEKELE, EYERUSALEM
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Author
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BEKELE, EYERUSALEM
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LEMMA, SEBLE
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Tangibility
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and Customer satisfaction
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Assurance
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Business Administration
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Customer Satisfaction and Loyalty
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Empathy
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Empathy and Assurance)
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Reliability
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Service quality dimensions (Relia...
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Date issued
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2016
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2015