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Issue Date	Title	Author(s)
May-2018	The Effect of Marketing Mix Strategy on customer satisfaction: The case of Ethiopian Trading Enterprise	WUBE, KIRUBEL
Jun-2018	THE EFFECT OF MOTOR INSURANCE CLAIM MANAGEMENT ON CUSTOMER SATISFACTION AT ETHIOPIAN INSURANCE CORPORATION	BELAY, YOSEF
Jun-2018	Assessment of Customer Relationship Management Practices: The case of Commercial Bank of Ethiopia	Meheretab, Selamawit
Jun-2019	THE EFFECT OF SERVICE QUALITY ON CUSTOMER SATSFACTION: THECASE OFADDIS CREDIT AND SAVING INSTITUTON IN ARADA SUB CITY	DEMESSIE, LEDETA
Dec-2018	SERVICE QUALITY AND CUSTOMER SATISFACTION: THE CASE OF ADDIS ABABA BOLE AIRPORT CUSTOMS BRANCH	TSEDEKE, DAWIT
Dec-2018	Assessment of Customer Satisfaction on Point of Sale (POS) Terminals in Commercial Bank of Ethiopia (South Addis District)	Getachew, Tsion
Nov-2014	DETERMINANTS OF CUSTOMER RETENTION IN NYALA INSURANCE S.C.	DAGNE, HANNA
Jan-2014	THE EFFECT OF SERVICE QUALITY DIMENSIONS ON CUSTOMER SATISFACTION: THE CASE OF CONSTRUCTION AND BUSINESS BANK	Masresha,Wondmagegne
May-2015	ASSESSING THE LEVEL OF CUSTOMER SATISFACTION IN CREDIT SERVICE: THE CASE OF CONSTRUCTION AND BUSINESS BANK SC	Kebede, Alemayehu
May-2015	THE IMPACT OF CUSTOMER RELATIONSHIP MARKETING ON CUSTOMER SATISFACTION: (The case of Commercial Bank of Ethiopia)	SHUME, MEZGEBU