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Issue Date	Title	Author(s)
Dec-2015	THE IMPACT OF QUALITY SERVICE DELIVERY ON CUSTOMER SATISFACTION AT OROMIA INSURANCE S.C	KUMA, LENSA
Jul-2016	EFFECT OF SERVICE QUALITY ON CUSTOMER SATISFACTION THE CASE OF BERHANINTERNATIONAL BANK S.C	YIDNEKACHEW, MILLION
Jan-2018	THE EFFECT OF BROADBAND SERVICE QUALITY AND PRICE ON KEY ACCOUNT CUSTOMERS’ SATISFACTION IN ETHIO TELECOM	GETACHEW, TSEGEREDA
Jun-2018	SERVQUAL AND SERVPERF MODEL TO ASSESS SERVICE QUALITY AND CUSTOMER SATISFACTION: THE CASE OF BANK OF ABYSSINIA SHARE COMPANY	FEKADU, ABAYNESH
May-2018	The Effect of Marketing Mix Strategy on customer satisfaction: The case of Ethiopian Trading Enterprise	WUBE, KIRUBEL
Jun-2018	THE EFFECT OF MOTOR INSURANCE CLAIM MANAGEMENT ON CUSTOMER SATISFACTION AT ETHIOPIAN INSURANCE CORPORATION	BELAY, YOSEF
Jun-2018	Assessment of Customer Relationship Management Practices: The case of Commercial Bank of Ethiopia	Meheretab, Selamawit
Jun-2019	THE EFFECT OF SERVICE QUALITY ON CUSTOMER SATSFACTION: THECASE OFADDIS CREDIT AND SAVING INSTITUTON IN ARADA SUB CITY	DEMESSIE, LEDETA
Dec-2018	SERVICE QUALITY AND CUSTOMER SATISFACTION: THE CASE OF ADDIS ABABA BOLE AIRPORT CUSTOMS BRANCH	TSEDEKE, DAWIT
Dec-2018	Assessment of Customer Satisfaction on Point of Sale (POS) Terminals in Commercial Bank of Ethiopia (South Addis District)	Getachew, Tsion