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Issue Date	Title	Author(s)
Nov-2014	DETERMINANTS OF CUSTOMER RETENTION IN NYALA INSURANCE S.C.	DAGNE, HANNA
Jan-2014	THE EFFECT OF SERVICE QUALITY DIMENSIONS ON CUSTOMER SATISFACTION: THE CASE OF CONSTRUCTION AND BUSINESS BANK	Masresha,Wondmagegne
May-2015	ASSESSING THE LEVEL OF CUSTOMER SATISFACTION IN CREDIT SERVICE: THE CASE OF CONSTRUCTION AND BUSINESS BANK SC	Kebede, Alemayehu
May-2015	THE IMPACT OF CUSTOMER RELATIONSHIP MARKETING ON CUSTOMER SATISFACTION: (The case of Commercial Bank of Ethiopia)	SHUME, MEZGEBU
Jan-2016	THE EFFECT OF ELECTRONIC BANKING SERVICE QUALITY ON CUSTOMER SATISFACTION: IN THE CASE OF COMMERCIAL BANK OF ETHIOPIA	ABEBE, SISAY
Jan-2016	THE EFFECT OF SERVICE QUALITY ON CUSTOMER SATISFACTION: THE CASE OF ETHIO TELECOM POINTS OF SALES	KALKIDAN ABEBE
Jun-2015	THE IMPACT OF SERVICE QUALITY DELIVERY ON CUSTOMER SATISFACTION; THE CASE OF ETHIOPIAN INSURANCE CORPORATION (EIC)	KASSAHUN, MESFIN
Jun-2015	ANALYSIS OF THE SERVICE QUALITY STRATEGIES OF THE FOUR STAR HOTELS IN ADDIS ABABA, ETHIOPIA	MOLLA, SAMRAWIT
Jun-2016	The Effect of Service Quality on Customer Satisfaction; A Case Study of Abay Bank Share Company	Zeleke, Amelework
Jul-2016	DETERMINATS OF CUSTOMER SATISFACTION IN PHARMACEUTICAL FUND AND SUPPLY AGENCY	Yizengaw, Awraris