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Issue Date
Title
Author(s)
Nov-2014
DETERMINANTS OF CUSTOMER RETENTION IN NYALA INSURANCE S.C.
DAGNE, HANNA
Jan-2014
THE EFFECT OF SERVICE QUALITY DIMENSIONS ON CUSTOMER SATISFACTION: THE CASE OF CONSTRUCTION AND BUSINESS BANK
Masresha,Wondmagegne
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DAGNE, HANNA
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Masresha,Wondmagegne
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Attrition
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Business Administration
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Customer Gap
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customer retention
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Customers’ Expectation and Percep...
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Premium
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Service Quality
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Switching Barrier
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