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Issue Date
Title
Author(s)
Jan-2018
THE EFFECT OF BROADBAND SERVICE QUALITY AND PRICE ON KEY ACCOUNT CUSTOMERS’ SATISFACTION IN ETHIO TELECOM
GETACHEW, TSEGEREDA
Jun-2018
SERVQUAL AND SERVPERF MODEL TO ASSESS SERVICE QUALITY AND CUSTOMER SATISFACTION: THE CASE OF BANK OF ABYSSINIA SHARE COMPANY
FEKADU, ABAYNESH
May-2018
The Effect of Marketing Mix Strategy on customer satisfaction: The case of Ethiopian Trading Enterprise
WUBE, KIRUBEL
Jun-2018
THE EFFECT OF MOTOR INSURANCE CLAIM MANAGEMENT ON CUSTOMER SATISFACTION AT ETHIOPIAN INSURANCE CORPORATION
BELAY, YOSEF
Jun-2018
Assessment of Customer Relationship Management Practices: The case of Commercial Bank of Ethiopia
Meheretab, Selamawit
Dec-2018
SERVICE QUALITY AND CUSTOMER SATISFACTION: THE CASE OF ADDIS ABABA BOLE AIRPORT CUSTOMS BRANCH
TSEDEKE, DAWIT
Dec-2018
Assessment of Customer Satisfaction on Point of Sale (POS) Terminals in Commercial Bank of Ethiopia (South Addis District)
Getachew, Tsion
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Author
1
BELAY, YOSEF
1
FEKADU, ABAYNESH
1
GETACHEW, TSEGEREDA
1
Getachew, Tsion
1
Meheretab, Selamawit
1
TSEDEKE, DAWIT
1
WUBE, KIRUBEL
Subject
1
Customer relationship management
1
Marketing Mix (4P)
1
Motor Insurance Claim Management
1
POS, CBE
1
Service Quality
1
Service Quality, Expectation, Per...
1
SERVPERF, Perceived Service Quality
