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Issue Date
Title
Author(s)
Jan-2014
THE EFFECT OF SERVICE QUALITY DIMENSIONS ON CUSTOMER SATISFACTION: THE CASE OF CONSTRUCTION AND BUSINESS BANK
Masresha,Wondmagegne
May-2015
ASSESSING THE LEVEL OF CUSTOMER SATISFACTION IN CREDIT SERVICE: THE CASE OF CONSTRUCTION AND BUSINESS BANK SC
Kebede, Alemayehu
May-2015
THE IMPACT OF CUSTOMER RELATIONSHIP MARKETING ON CUSTOMER SATISFACTION: (The case of Commercial Bank of Ethiopia)
SHUME, MEZGEBU
Jun-2015
THE IMPACT OF SERVICE QUALITY DELIVERY ON CUSTOMER SATISFACTION; THE CASE OF ETHIOPIAN INSURANCE CORPORATION (EIC)
KASSAHUN, MESFIN
Jun-2015
ANALYSIS OF THE SERVICE QUALITY STRATEGIES OF THE FOUR STAR HOTELS IN ADDIS ABABA, ETHIOPIA
MOLLA, SAMRAWIT
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Author
1
KASSAHUN, MESFIN
1
Kebede, Alemayehu
1
Masresha,Wondmagegne
1
MOLLA, SAMRAWIT
1
SHUME, MEZGEBU
Subject
3
Service Quality
1
Bank
1
Competitive Advantage
1
Credit
1
Customer
1
Customer Expectation and Perception
1
Customer Gap
1
Customer Relationship Marketing
1
Customer- Perception
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Customer-Expectation
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Date issued
4
2015
1
2014
