THE INFLUENCE OF EMPLOYEE MOTIVATION ON EFFECTIVE QUALITY MANAGEMENT SYSTEM IMPLEMENHTATION THE CASE ANBESSA SHOE FACTORY

Abstract

There is employee motivational problem at Anbessa shoe factory. It is believed that quality management systems will strongly enhance employee motivation. The purpose of this paper is to examine the impact of quality management system practices on employees’ motivation; job involvement, job satisfaction and organizational commitment. Process without significant emphasis of the employees, generates problems with the team work and communication failure to get desired result. The study was unable to evaluate more than one factory in the sector. The paper proposes and tests using the questionnaire the relationship between quality management system (QMS) with organizational commitment, organizational commitment with employee motivation and the organizational result with the employee motivation. The results indicate that training and education have a significant positive effect on job involvement, job satisfaction, and organizational commitment. Selected quality tools are helpful to teamwork and Empowerment and significantly enhance job involvement, job satisfaction, career satisfaction, and organizational commitment. The study recommends that in line with quality management system, management shall be more committed to the involvement and empowerment of people as a means to sustain and enhance employees’ motivation. Selective quality tools are recommended to develop team works and employee involvement.