Assessment on Challenges of Mary Joy Developmental Association Humanitarian Services Provision: The Case of Yeka Sub City, Addis Ababa, Ethiopia

Abstract

Different general studies are conducted on achievement and challenges of NGOs, but there aren’t that many researchers who conducted on challenges of local NGOs in deliver service effectively for clients. Therefore this study clearly assesses challenges faced by Mary Joy Developmental Association in service delivery process in Yeka Sub City selected Woreda Five. The study result shows that Mary Joy Developmental Association works with different stakeholders for the sake of its clients, the organization sets different platforms to individuals, groups, unions, donors and sponsors by using the social media, broadcast media, magazines and other Medias. The research indicates that the organization work with individuals, groups, unions, governmental and other non-governmental organizations to generate fund for clients on issues that are related to one another to benefit clients. The organization faces internal and external challenges that hinder its deliverance of service effectively for its clients. It includes the number of sponsors who are less than the number of clients, lag of sponsors to pay that is expected from them. These payments are for clients, poor private sectors, negative attitude of the society towards NGOs, lack of communication within the organization’s staff members, weak participation of sponsors, dependent on external funding, difficulty of accommodating too many clients in the organization, lack of well-organized communication with donors, difficulty of not keeping promise for the sponsors. These are some of the challenges the organization faces not to deliver services effectively for clients. The organization takes different measures to solve the challenges the organization faces: the organization’s staff members are working to the maximum limit to attract sponsors and donors by using social media platforms, by working with public figures and others those who are related to the issues.