DC Field | Value | Language |
dc.contributor.author | GETACHEW, SEBLEWONGEL | - |
dc.date.accessioned | 2020-11-30T09:19:51Z | - |
dc.date.available | 2020-11-30T09:19:51Z | - |
dc.date.issued | 2019-12 | - |
dc.identifier.uri | . | - |
dc.identifier.uri | http://hdl.handle.net/123456789/5411 | - |
dc.description.abstract | Customer satisfaction is essential for the success of service giving firms like schools.
Thus, the issue of enhancing the level of customer satisfaction has become the prime
focus of service giving firms. Employee satisfaction also plays a great role in achieving
organizational goal. This study is a descriptive survey research, which aimed at
assessing the satisfaction of parents and teachers of Soliana Academy. In order to
achieve the intended objectives, the study used a structured questionnaire with 5 point
Likert scale to collect the data from parents and teachers in the academy by conducting
survey. The questionnaire has been administered on a sample size of 233 parents and 52
teachers based on convenient sampling and census sampling methods. Data has been
analyzed by using SPSS software. The study finding reveals that even though the quality
and availability of classroom learning materials, indoor spacing, outdoor spacing, and
playing equipment available for students are satisfactory, surveyed parents have shown
concern on the sanitation and hygiene of the toilet and hand washing facilities which the
students are currently using. In addition, the study finding indicates that parent
participation in academic activities is not as per parents’ expectation and the current
parent participation in academic activities and decision making process is very limited.
The study results also indicate that employed teachers at the academy are not motivated
by the existing reward system provided by the school and hence the continuous
commitment of employees to the academy was found to be limited. Based on the above
listed findings the researcher recommends the school to focus on increasing the
participation of parents on the decision making process of the learning process, and in
improving physical quality of the toilet and hand washing facilities and also in preparing
different incentives like after school tutorial programs for teachers working in the
Academy. Having such improvement is believed to help to increase parents and teachers
satisfaction. | en_US |
dc.language.iso | en | en_US |
dc.publisher | St. Mary's University | en_US |
dc.subject | Parents satisfaction, Teachers Satisfaction | en_US |
dc.subject | Learning materials, Soliana Academy | en_US |
dc.title | ASSESSEMENT OF PARENTS AND TEACHERS SATISFANCTION IN PRIVATE SCHOOL: THE CASE OF SOLIANA ACADEMY S.C | en_US |
dc.type | Thesis | en_US |
Appears in Collections: | Business Administration
|