FACTORS THAT CONTRIBUTE TO EMPLOYEES’ TURNOVER INTENTION AT AMBO MINERAL WATER S.C

Abstract

This thesis was carried out for the purpose of investigating the factors that contribute to employees’ turnover intention at AMWSC. It was conducted in Addis Ababa, Ethiopia around Kaliti Maseltegna where the head quarter is found. The population of the study was 204 employees. Accordingly, a sample size of 135 employees was selected. Of whom 130 respondents were selected using stratified random sampling and 5 were selected purposively. Thus the total sample accounted 66.176% of the targeted population. In the study, descriptive and explanatory research designs with quantitative and qualitative research approach were implemented. The data for this study was collected using questionnaire and semi structured interview. The intended sources of data for this research were both primary source obtained directly from respondents and other secondary sources from written materials which were collected before. In this study both qualitative and quantitative methods were used for analyzing the datas. Data collected using questionnaire was analyzed through descriptive statistics based on summarized comparisons using percentages, mean and standard deviation; the results were presented using tables and charts. While, data collected from the semi structured interview were analyzed and interpreted qualitatively. Furthermore, the collected data also analyzed by statistical computation of correlation to explore the inherent relationships among the different variables and regression coefficients to identify the causal links of the factors to the dependent variable of employees’ turnover intention. The study revealed six factors (salary, working environment, employees’ participation, performance appraisal, job security and career development) contributing to employees’ turnover intention at AMWSC. According to the study, it was found out that the salary paid, job security, working environment and career development are the most influential factors. The factors are found to be significantly correlated within themselves and turnover intention while the majorities were correlated negatively to turnover intention. The result of regression coefficients also indicates that the contribution of all predictor variables were negative even though their contribution varies among each individual predictors. As a result, the factors in AMWSC should be controlled and properly managed. To this end the company has to be recommended the strategies of increase salary and benefit package comparable to market offers, job security affirmation, applying improved working environment, internal career development and allow employees to participate in decision making concerning them to overcome the current employees’ turnover intention.