THE ASSESSEMENT OF FACTORS INFLUENCING EMPLOYEE JOB SATISFACTION AND COMMITMENT: THE CASE OF CAPITAL HOTEL AND SPA

Abstract

The purpose of this study was to examine the factors that influence employee job satisfaction and commitment of employees working in Capital Hotel and Spa, Addis Ababa. 57 employees participated in the study. A stratified sampling method was used to collect data from the study participants. The data was analyzed using correlation and multiple regression analysis in IBM SPSS version 25. Four out of six proposed hypotheses were supported by the study. The major finding of the study revealed that positive significant relationships exist between job satisfaction and commitment (Affective, Continuans, and Normative), and opportunities for advancement, pay, work itself and supervision. It was also revealed in the study that no significant relationship exist between job satisfaction and Working conditions and relationship with peers. Further this research proposes methods that can be used to retain best talents in Capital Hotel and spa, Addis Ababa to serve the ever increasing number of customers in the hospitality sector.