| Abstract: | The purpose of this paper is to examine the assessment of kaizen practice in the case of Ethiopian tourist trading enterprise. The research gap is whether in this enterprise the implementation of kaizen brings the desired results or not. It focuses on the implementation of kaizen, the attitude of employees toward kaizen and at last it assesses the improvement of the enterprise after the implementation of kaizen. To achieve the above objectives descriptive research design and mixed research approach was employed; qualitative and quantitative method was used to gather primary data. The primary data were collected from survey questionnaire and semi structured interview. The target populations were from two departments (sales and production department) whereas semi-structured interview were made with the managements. The questionnaires were analyzed by descriptive analysis and the interview analyzed by content analysis. The findings indicates that because of lack of awareness about kaizen from the start, lack of adequate training, lack of resources required for kaizen implementation ,lack of improvement etc…implementation of kaizen in ETT is not sustained. Even though attitude of employee toward kaizen has positive outcome and still need little bit of work but implementation of kaizen and performance improvement after kaizen is implemented was not promising. So the researcher put recommendations for better output; to implement kaizen in a way it fit the organization culture and practice, continuous follow up, giving adequate training, fulfilling the necessary resource, full involvement of employee and management in the implementation of kaizen etc. |
