KNOWLEDGE MANAGEMENT PRACTICE OF LOCAL AND INTERNATIONAL NON-GOVRNMENT ORGANIZATION: COMPARATIVE ANALYSIS

Abstract

This study examined the comparative analysis of knowledge management practice in particular emphasis save the children international and three selected Local non-government organizations. The study was considered key problems in the area of knowledge management practice, challenges, tools to manage knowledge management, utilization levels of the selected organizations and comparative analysis of international and the three selected local NGO’s. The objective of this study was to identify the main challenges in the area of knowledge management, the tool that help to manage the knowledge, identify the level of knowledge management utilization and to make comparative analysis of one international and three selected local NGO’s. The study used both quantitative and qualitative research methodology approach in order to achieve the research objectives and to answer research questions. Specifically, the researcher used the techniques survey to collect data from professional employees who were working in local NGO’s and one International non-government organization. The researcher distributed 92 questionnaires by using Microsoft form thorough e-mail and 80(86.9%) was the response rate. In this study the researcher tried to look the knowledge management (KM) practice of the organizations by using KM components like generation, codification, sharing and utilization. The overall result of the study indicated that there is poor knowledge management culture in both local and international organization. The finding also indicates that 85% of participants of the study showed as they have challenge to manage knowledge in the organization. When we compare the two organizations the Local NGO’s is in adequate status than international non- government organization. The result of the study also indicated as there is a poor culture of knowledge generation, codification, sharing and utilization culture in the organizations. When we relate Knowledge management practices with decision making the knowledge generation, codification and sharing were associated with decision making however, the knowledge utilization practice were not associated with the quality of decision making. The study concludes that, since knowledge management practice is very important for the improvement of quality decision, the development sectors need to provide due attention for the proper implementation of knowledge management practice in the organization.