EMPLOYEES SATISFACTION WITH COMPANY’S MOTIVATION SCHEME: A CASE STUDY ON CAPITAL HOTEL AND SPA (5 STAR) ADDIS ABABA ETHIOPIA

Abstract

The general objective of this research is to Assess Employees‟ Satisfaction with Company‟s Motivation scheme in the case of Capital Hotel and Spa (5 Star) Addis Ababa, Ethiopia. The dependent variable was employees‟ satisfaction and the independent variables were Intrinsic and extrinsic motivation schemes. Explanatory research design was chosen because it can enable the researcher to generalize the findings to a larger population. Surveys allow the collection of large amount of data from a sizable population in a highly economical way. It allows one to collect quantitative data which can be analyzed quantitatively using descriptive statistics. Therefore, the explanatory survey was deemed the best strategy to fulfill the objectives of this study (Creswell 2008). The study established that there are a total of 359 permanent employees in Capital Hotel and Spa. The researcher sampled 162 employees from the company all departments. The study used a closed ended five point Likert‟s scale questionnaire to collect data where respondents were required to fill according to their level of agreement with the statements. The questionnaire was framed in accordance with the objectives of the study. Quantitative data was collected from closed ended items in the questionnaire. On Company‟s intrinsic motivation schemes, majority of the respondents agreed that employees are highly satisfied in factors such as satisfaction with the sense of responsibility, social responsibility and independence on performing work. The study also exposed that there is a strong significant positive relationship between employee satisfaction and the company‟s extrinsic Motivation Schemes factors such as job security, in-house training, acknowledgement, accepting constructive criticism and appreciation for the good works performed by the employees