DRIVING FACTORS AFFECTING EMPLOYEE ENGAGEMENT AT DASHEN BANK SHARE COMPANY HEAD OFFICE

Abstract

This paper was intended to determine the driving factors affecting employee engagement at Dashen Bank Share Company Head Office. In view of this, the researcher employed a validated engagement measurement tool known as the Utrecht Work Engagement Scale designed by Schaufeli& Baker (2004) which has three aspects namely, vigor, dedication and absorption. Data were collected by distributing questionnaires to 257 1st level managerial employees and non- managerial employees of Dashen Bank. Respondents were requested to mark their agreement level which is based on 5-point Likert Scale. The question related to engagement consists of the factors that are supposed to drive engagement: 1) Job Characteristics 2) Perceived Organizational Support 3) Perceived Supervisor Support4) reward and recognition, and 5) Distributive and Procedural Justice were employed. The data gathered was analyzed by the SPSS statistical tools in the form of descriptive statistics and simple linear regression. The findings indicated that the mean value of all engagement dimensions i.e. Vigor, Dedication and Absorption is above average and the aggregate mean value of engagement is (3.49) which are moderately engaged. Furthermore, the result of regression analysis indicated that all the drivers of engagement considered in the research have a significant effect on employee engagement level except reward and recognition. Finally, the study recommended that Dashen Bank need to craft an employee engagement strategy that takes into account the engagement factors of: a) perceived organizational support b) Perceived Supervisory Support c) distributive justice and procedural justice and c) job characteristics and revise its reward and recognition policies and procedures.