EFFECT OF ORGANIZATIONAL CULTURE ON EMPLOYEES’ ENGAGEMENT: THE CASE OF BANK OF ABYSSINIA

Abstract

The study is being carried out taking into account the assessment of Training & Development practice and challenge for the businesses in which specified in bank of Abyssinia. Banking sector is chosen as representative due to its backing up role in the economy of the country. It is most crucial for services businesses to keep their employees’ knowledge and competencies up to the market because of competition in the services. In such a situation, it becomes of prime concern for the organizations particularly servicing organizations like banks to capture new knowledge for serving competitively, store & preserve this knowledge, and then deliver it to the employees using some organized & methodical approach. Now what such an approach could be other than designing strategic and well prepared Training & Development programs. Taking an account of all this, a descriptive approach is being chosen to carry out a study for assessing Training & Development practice and challenges on bank, for this study I have chosen bank of Abyssinia . Three objectives were designed for the study; assessment of current performance, kinds of training and development deliver to employees, and proposition for alternatives. This has been done selecting of bank of Abyssinia as sampling unit. Employees in this bank were given a structured questionnaire that was designed to particularly determine Training & Development practice and challenge respondent’s knowledge, work quality, functional skills, and their motivation. Data collection was done taking sample size of 170 questionnaire where distributed to employees from these 150 employees are working in 22 deferent branches & the remaining 20 employees are working in 2 different departments which is human resource department and international banking departments. Interview was also conducted with 10 management and 5 non-management staff. Analysis was done through the application of frequency tests. This gives the study a quantitative result. So, then determine Training & development practice associating these to employee performance in banks of Abyssinia as presented in the conceptual model. Major findings were that most of the employees agreed to the item statements by making it clear that Training & Development had a positive impact on their Job, work quality, skills, and their motivation. And these are all linked to enhance their performance. And the selection of trainees and trainers did not base itself on clear criteria. Continuous need assessment was not made based on the performance evaluation.