Assessment of Factors Affecting Multimodal Transport operation System in Ethiopian Shipping and Logistics Services Enterprise

Abstract

The purpose of this study is to assess the factors that affect multimodal transport system in Ethiopian Shipping and Logistics Services Enterprise in relation to regulation, infrastructure, competency, and ICT and delivery performance. Primary data were collected from 85 employee and managements through interview. Out of the 90 questionnaires distributed all the 85 questionnaires were successfully returned back. Descriptive analysis method was used to calculate the outputs (i.e. mean and standard deviation) using the Statistical Package for Social Sciences. The findings of the research showed that the majority of customers were agreed to improve factors that affect multimodal transport system. Although the finding of the research indicated that the majority of the respondents were agreed on the improvement of multimodal transport system. Hence based on the findings of the research it is to conclude that restricted regulations, poor infrastructure, lack of competency, poor ICT or lack of all enterprise operations not supported by automated computerized system, inefficient custom clearance process and poor dry port facilities affected this sector. These challenges were found to be sources of increased transit time and cost increment. Though, the enterprise has been trying to solve the Multimodal transport system inefficiency problem step by step to upgrade the multimodal transport system.