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Issue Date
Title
Author(s)
Nov-2014
DETERMINANTS OF CUSTOMER RETENTION IN NYALA INSURANCE S.C.
DAGNE, HANNA
Jan-2014
THE EFFECT OF SERVICE QUALITY DIMENSIONS ON CUSTOMER SATISFACTION: THE CASE OF CONSTRUCTION AND BUSINESS BANK
Masresha,Wondmagegne
May-2015
ASSESSING THE LEVEL OF CUSTOMER SATISFACTION IN CREDIT SERVICE: THE CASE OF CONSTRUCTION AND BUSINESS BANK SC
Kebede, Alemayehu
May-2015
THE IMPACT OF CUSTOMER RELATIONSHIP MARKETING ON CUSTOMER SATISFACTION: (The case of Commercial Bank of Ethiopia)
SHUME, MEZGEBU
Jan-2016
THE EFFECT OF ELECTRONIC BANKING SERVICE QUALITY ON CUSTOMER SATISFACTION: IN THE CASE OF COMMERCIAL BANK OF ETHIOPIA
ABEBE, SISAY
Jan-2016
THE EFFECT OF SERVICE QUALITY ON CUSTOMER SATISFACTION: THE CASE OF ETHIO TELECOM POINTS OF SALES
KALKIDAN ABEBE
Jun-2015
THE IMPACT OF SERVICE QUALITY DELIVERY ON CUSTOMER SATISFACTION; THE CASE OF ETHIOPIAN INSURANCE CORPORATION (EIC)
KASSAHUN, MESFIN
Jun-2015
ANALYSIS OF THE SERVICE QUALITY STRATEGIES OF THE FOUR STAR HOTELS IN ADDIS ABABA, ETHIOPIA
MOLLA, SAMRAWIT
Jun-2016
The Effect of Service Quality on Customer Satisfaction; A Case Study of Abay Bank Share Company
Zeleke, Amelework
Jul-2016
DETERMINATS OF CUSTOMER SATISFACTION IN PHARMACEUTICAL FUND AND SUPPLY AGENCY
Yizengaw, Awraris
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Author
1
GETACHEW, TSEGEREDA
1
Getachew, Tsion
1
GETAHUN, ETAGEGNEHU
1
GIRMA, ELSABETH
1
Girma, Rakeb
1
GIROSH, FEKADU
1
KALKIDAN ABEBE
1
KASSAHUN, MESFIN
1
Kebede, Alemayehu
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KEBEDE, ZEWDITU
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Service Quality
5
Business Administration
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Service quality
2
Service Quality, SERVQUAL
1
, End users Benefit and Competitors
1
AIB
1
Attrition
1
Bank
1
Cash and Carry Business Model
1
Competitive Advantage
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