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Issue Date
Title
Author(s)
Jun-2014
CUSTOMER SATISFACTION WITH SERVICE QUALITY (THE CASE OF COMMERCIAL BANK OF ETHIOPIA ADDIS ABABA BRANCH)
ABEBE,MELESSE
Jun-2015
THE IMPACT OF SERVICE QUALITY ON CUSTOMER SATISFACTION THE CASE OF COMMERCIAL BANK OF ETHIOPIA
TESFAYE, BETELHEM
May-2016
IMPACT OF ELECTRONIC BANKING SERVICE ON CUSTOMERS’ SATISFACTION IN ADDIS ABABA (THE CASE OF SELECTED COMMERCIAL BANKS)
EPHREM, SURAFEL
Jun-2018
THE EFFECTS OF LOAN SERVICCE QUALITY ON CUSTOMER SATISFACTION IN BERHAN INTERNATIONAL BANK
WABATO, SELAMU
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Author
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EPHREM, SURAFEL
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TESFAYE, BETELHEM
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WABATO, SELAMU
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Assurance,
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E-banking
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Empathy,
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Expectation,
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Perception
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Reliability,
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Responsiveness,
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SERVEQUAL model.
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SERVQUAL mode
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