| Abstract: | As the world moves towards a globalized service dominant economy system with
experiencing rapid growth, many nations shift from a manufacturing –based economy to
service economy, the major factor for this change is the invention of computer technology
and advancement in telecommunication. This research was conducted with the objective of
the quality management practices and challenge in Ethiopian telecom,
The research has adopted a qualitative and quantities approach. The data were gathered
through a survey questionnaire was distributed for managers in all level additionally the
company policy, documents and procedure were used as a secondary source of data. The
study reveals that, there were absences of systematic management training. Regularly the
company provided training for managers whenever the mangers up graded to fill new
position. Quality Management practice faces many problems: lack of long term plan, poor
quality management training program, inaccurate development, difficulty to evaluate
training and development out comes. Then I recommended that, management practice
program needs to be a systematic function, linked and derived from the overall
organizational strategies, plans and policies, rather than being piecemeal, standalone
activities, designed to react to the current organizational conditions. In terms of management
practice, this process needs to be systematic; training needs should be change and adopted
based on objective systematic techniques rather than being subjective to the mangers direct
viewpoints and personal aspects and it should be for all managerial level by emphasizing the
need to be on performance appraisal records and job descriptions. When adopting and
assessing a quality management practice training needs, the analyses should include
individual, organizational training needs rather than only individual’s needs. |
