| Abstract: | The study aimed to investigate the effect of employee satisfaction on job performance
in Zemen Bank S.C. Data were collected through structured close and open ended
questionnaires from the sample of 276 permanent employees through simple random
method of sampling selected from head office, main branch and other branches of
Zemen Bank S.C located in Addis Ababa. Data were analyzed using descriptive and
inferential statistics with the aid of Statistical Packages for Social Scientists (SPSS)
version 20. Multiple regression analysis technique wereused to explain the nature of
the relationship between employee’s satisfaction dimensions (salary and benefit,
performance evaluation criteria, relation with supervisor, working environment,
training and development, promotion and job characteristics) and job performance.
The reliability coefficient of 0.984computed using Cronbach Alpha formula to
measure the internal consistency of the questionnaire items. The result suggest that
there is significant relationship between the independent variables i.e. salary and
benefit, performance evaluation criteria, relation with supervisor, working
environment, training and development, promotion and job characteristics with job
performance.Regression analysis result indicated that 93.5% of the variation on job
performance of the bank could be explain by the sum up measure of salary and
benefit, performance evaluation criteria, relation with supervisor, working
environment, training and development, promotion and job characteristics. The
response of employees revealed that most of them are unsatisfied with the bank
payment structure, performance evaluation criteria, supervision, working
environment, training and development, promotion and job characteristics. Based on
this, the researcher recommended that,in order to enhance employee performance
the bank should effectively implement the dimensions of employee’s satisfaction
namely salary and benefit, performance evaluation criteria, relation with supervisor,
working environment, training and development, promotion and job characteristics. |
