EFFECTOF SUPPLY CHAIN QUALITY MANAGEMENT PRACTICES ON OPERATIONAL PERFORMANCE: THE CASE OF KALITY FOOD SHARE COMPANY.

Abstract

This study aims to investigate the effect of supply chain quality management on operational performance in kality food Share Company. A survey questionnaire (self-administered questionnaire) is adopted to obtain primary data. For the present research, the target population comprises of Klity food share company employees and managements in Addis Ababa currently having 368 permanent & 100 casual employees as of 2022. Procurement and supply chain management department are the targeted point considering the fact that these departments direct relation with the effect of supply chain quality management practices on operational performance (Hazel Mason,2019). accordingly, the total population size of the population is 104 (both permanent and causal employees). The data collected enables the researcher to measure the relevant constructs in a quantitative manner through the use of statistical techniques to analyze the respondents’ level of agreement or disagreement in the differences between factors implemented in the study. This study finding point out that the current situation of implementing supply chain quality management practices in kality food share company are more focused on internal quality management practices. The results of correlation analysis show that all downstream QM practices have a positive linkage with quality and delivery performance. The regression results also show that additional implementation of downstream QM practices would make higher performance than the implementation of internal QM practices. Hierarchical regression analysis shows that the model including internal, upstream and downstream QM can explain more variance of each operational performance dimension, compared to the model that only has internal QM. Finally, this study provides the evidence that kality food Share Company can use to improve a specific type of performance, especially in the context of emerging economies. The study concludes that there is significantly positive relation b/n SCQM practices and operational performance of the company.