| Abstract: | This paper investigated the assessment of employee job satisfaction in bole sub-city administration office. The purpose was to examine overall job satisfaction, of the employees. The study was conducted through a field survey, drawing on a sample of 171 employees and 16 managers operating in the office using stratified random sampling and convenience sampling. The research examined job satisfaction factors like supervision, work conditions, work relationship, communication, employee job safety and health, working environment, training and development, salary and benefits, overall satisfaction, and job dissatisfaction. Two different types of questionnaires were used for employees and for mangers to collect quantitative data and it was analyzed by using descriptive statistics. The finding indicates that most employees are satisfied with the work relationship (79.90%) and supervision practices (65.9%). On the other hand, employees (40.8%) seem to be dissatisfied with the job safety and health management of the office. It affects employees’ satisfaction negatively. The result also indicates that the employees are not satisfied with the training and development opportunity provided. This result (54.3 %) leads to dissatisfaction and decreases the organization competitive capacity. The employees are also dissatisfied with the salary and benefits package of the firms (63.7 %). Dissatisfied employees do not give proper service for clients and no longer stay in the organization. Non- managerial employees’ show slightly less satisfaction than managerial professionals. The offices management needs to influence civil service HR to make recent market assessment for paying fair salary and benefit, assess the job safety and health dissatisfaction reasons regularly and take appropriate actions timely, redesign the current training and development process, and threating each department in balance. Based on the major findings, it is recommended that the office should take corrective measures to address the major causes which makes its employees dissatisfied. |
