| Abstract: | This study intends to evaluate the practice and implementation of ISO 9001 quality management
system at ASER Construction and Rama Constrction, which are among the very few construction
organizations with an ISO 9001 quality management system certification. The basic concerns
and difficulties presented in this study, which are based on ISO 10006:2017 Quality
Management in Projects, include comprehending the level of management accountability,
resource management, and the extent of product realization in project activities. Data was
collected from concerned staff members and specialists in the project environment using
quantitative and qualitative methodologies to fulfill the research's aims. The data was collected
from the disseminated sixty six questionnaires with an 76 percent response rate and analyzed
using descriptive statistics focusing on the mean, standard deviation, and percentages, which
were calculated using statistical program for the social sciences (SPSS) version 20. Content
analysis was used to analyze the qualitative data, which was then triangulated with the
quantitative data to summarize the findings, conclusions, and recommendations. The validity of
the instrument was evaluated, and the instrument's internal consistency was measured using
Cronbach Alpha, with a result of greater than 70%, indicating that the data was reliable. The
findings were provided in a qualitative as well as quantitative format. The study's findings
suggest that risk management, communication systems, procurement procedures, and follow-up
on subcontractor performance are all performing poorly. On the other hand, management
responsibility for understanding customer needs, top management commitment, empowering
people, company decision-making strategy, cost management, and project resource optimization
is handled very well. It is therefore recommended that, in order for ISO 9001 quality
management system to be implemented effectively, it is important that both of the construction
companies establish an appropriate degree of flexibility within the key and supporting processes
and have a continued right level of leadership commitment, resource utilization and implement
the right project management methodology in their systems. |
