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Issue Date
Title
Author(s)
May-2019
The Effect of Claim Service Quality on Customer Satisfaction: The Case of Tsehay Insurance S.C
Molla, Esubalew
May-2019
THE EFFECT OF SERVICE QUALITY ON CUSTOMER SATISFACTION (THE CASE OF E-PAYMENT SYSTEM IN SELECTED COMMERCIAL BANKS)
TAREKEGN, KULENI
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Author
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Molla, Esubalew
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TAREKEGN, KULENI
Subject
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Responsiveness, Assurance, Empathy
1
SERVEQUAL model
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Service quality
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Tangibility, Reliability